Legal

Cookies and browser storage

We set no cookies. We do use a little browser storage.

Draft: pending legal review. This page is a plain-English draft and has not yet been reviewed by a solicitor. It is not legal advice.

Cookies

Britlens does not set cookies, so there is no cookie banner. We run no analytics or advertising service.

What we store in your browser

This stays on your device. We cannot see it and it is not sent to us. Most of it is written only when you use the feature it belongs to.

KeyTypePurposeLasts
britlens-triplocalStorageYour saved places and saved journeys (from, to, travel style and the lines used) in My trip. Written only when you save somethingUntil you clear it
britlens-prefslocalStorageYour "My needs" choices (step-free access, travelling with kids) so the filters stay on as you move between pages. Written only when you change a choiceUntil you clear it
britlens-pwalocalStorageApp install and offline: how many pages you have viewed, the language of the last page you viewed (so the installed app opens in it), whether the app is installed, and when you dismissed the install prompt (it then stays hidden for 90 days)Until you clear it
britlens-packing-v1localStoragePacking list page only: the month and region you chose, the items you ticked and any items you addedUntil you clear it
britlens-linestatus-v1sessionStorageA 3-minute cache of Transport for London line status for the lines on your saved and planned journeysUntil you close the tab
britlens-tfl-cache-v1sessionStorageA short-lived cache of Transport for London answers (stop search, line status for 3 minutes, journey results for 1 minute), so the journey tools stay fast and can show your last results when TfL is busy or you are offline. It can include places you typed into the journey plannerUntil you close the tab
britlens-stations-v1sessionStorageA cache of the London station list to speed up the journey toolsUntil you close the tab
britlens-near-stations-v1sessionStorageNear me: the nearest stations to your starting point (position rounded to about 100 m), reused for up to 30 minutesUntil you close the tab
britlens-cgw-avsessionStorageWhether the AI concierge is available, so pages ask at most every 10 minutesUntil you close the tab
britlens-cgw-hidesessionStorageRemembers that you closed the concierge button, so it stays hidden in this tabUntil you close the tab
britlens-cgw-convsessionStorageOnly if you use the concierge chat: your messages and the plan it gave you, so the conversation survives moving between pages. Ignored after 3 hours; "Start again" deletes itUntil you close the tab

Offline copies

The site has a service worker, which keeps copies of pages and files in your browser's Cache Storage so it loads quickly and works offline. These copies contain only the site's own public content.

CacheTypePurposeLasts
britlens-shell-…, britlens-static-v1Cache Storage (service worker)Copies of core pages, pages you have visited, and the site's scripts, fonts and icons, so the site opens quickly and works offlineReplaced on each site update; size-capped
britlens-img-v1Cache Storage (service worker)Up to 150 recently viewed images (from this site and Wikimedia Commons)Oldest removed first
britlens-pf-v1Cache Storage (service worker)Files of the site search indexSize-capped
britlens-saved-v1Cache Storage (service worker)Only pages and images you choose to "save for offline" (up to 25 MB)Until you remove them or clear site data
britlens-audio-v1Cache StorageOnly if you press "Save audio for offline" on a walk: the audio files of that walkUntil you clear site data

Third-party services

Services we load (such as map tiles, the embedded OpenStreetMap maps, Wikimedia Commons photos and photos from venues' own websites) receive your IP address and may set their own cookies or storage under their own policies. The full list is on our privacy page.

How to clear it

  • Open My trip and remove your saved places, or
  • clear site data for this site in your browser settings. This removes everything listed above.

Last updated: 1 November 2026